In order to provide a full service experience for your customer base, a hardware solution can be added to the entire process to include implementing a strategy that uses the OBDII port for data. This would allow our platform to use the Diagnostic Trouble Codes (DTC), odometer, speed, fuel percentage, and more. Have the option of using either GSM (cellular) communication, or Bluetooth®-enabled communication through a feature-rich mobile app for the customer, which offers features like trip logs, fuel level reports, a vehicle finder, “safe” texting service, and more. Having a detailed picture of the customer’s vehicle further personalizes the customer experience and allows the dealership to create an interactive communication process. Also, allow for an application on the mobile app to notify 911 should an airbag be deployed, allowing customers to know there are additional safety features and building trust.
Full Service Connected Vehicle Platform
From there, we can build automated engagement between the dealership and the customer. For example, the dealership can know specific mileage and communicate a menu of services through email, or text a message about the generated codes in order to build trust and provide complimentary services. This process helps build rapport with customers through the solution, which also provides detailed data on the vehicle.
The benefit is that the automated communication solution can create a highly personalized process for the customer, on behalf of the dealer. Every time something is triggered in the device and mileage and other data is provided, the customer receives relevant information that they can use, helping to build trust and increase engagement with the dealership.
Build an entire process with Shop Scheduler
The dealership can expand the entire process to allow customers the ability to schedule service based on their individual vehicle needs, while at the same time allowing the dealer to schedule work based on technician availability for best shop load procedures.
The scheduler maintains customers’ detailed vehicle maintenance histories and includes factory-recommended service catalogs. Using a simple drag-and-drop interface and intuitive menus, it gives employees the power to quickly and easily book more vehicles into the bays.
When used with the telematics solution, the shop scheduler integrates with an online service scheduler for completely automated service scheduling. And when the vehicle speaks customers listen. Thanks to real-time daily odometer data updates, the shop scheduler refers to each vehicle manufacturer’s official maintenance schedule to automatically notify the customer when service is due, as well as alerting the customer whenever the vehicle triggers a Diagnostic Trouble Code. It then directs the customer to an online booking application to set an appointment with the right service technician for the task, displays additional service options, and provides automated reminders.