National Automotive Dealer Association
The National Automotive Dealer Association is an international organization comprised of over 16,000 franchised retail outlets, both foreign and domestic.
Founded in 1917, the association is now based in Washington, D.C. Its mission is to protect consumers and dealers who share a commitment to excellence and customer service through the establishment of its Consumer Protection Program.
The NADA also provides support for state-specific Dealer Franchise Laws. In addition, it promotes consumer protection at the national, state, and local levels. For example, it works to protect consumers from deceptive dealer practices.
The NADA is also committed to educating dealers and their employees on the legal obligations of each state. It supports the development of a common enforcement procedure that is consistent across all states.
The NADA is also dedicated to protecting the rights of customers and dealers alike. It advocates for consumers, including fair treatment of all consumers by their dealers, and protects the rights of all consumers, regardless of race, gender, religion, sexual orientation, national origin, or disability. It also helps dealers who are discriminated against by their competitors by providing information on laws and policies that may impact the business, including franchise rules. It also provides information on the types of complaints NADA receives and the types of remedies available.
Many of these complaints and remedies are based on the unfair treatment of dealers who have complained to the NADA, and it does not discriminate against any type of dealer. In fact, every complaint is evaluated on merit by a staff of investigators who review the complaints to determine if they provide adequate proof of unfair business practice.
Dealer complaints may include: advertising that is less than truthful; failure to provide a full description of the vehicle’s features; failure to deliver on an advertised price; failure to return or replace a defective part; failure to provide warranties and/or repair services on a regular basis; failure to provide repairs or services when necessary; failing to honor warranty terms and conditions; failure to respond appropriately to requests for special discounts or incentives; and offers; and failure to properly advertise and market the vehicles. This could include failure to provide dealer literature and advertisements that provide useful tips and advice on the purchase and/or sale of the vehicles. Also included is a failure to keep the inventory of the vehicle up to date and accurate. failure to provide adequate storage space for inventory.
In order to receive the most benefit from your complaints, the NADA requires that all complaints it receives are detailed and give specific examples. It encourages you to contact them before taking any action. You can do this by phone or by sending an email to the NADA. If you feel that you have a legitimate complaint regarding a dealer, do not hesitate to contact them and let them know.
Before taking any actions against a dealership, it is important that you contact the NADA and let them know what you expect in a resolution. It is important to know what to expect, and how long the process will take. After this time period has passed, the dealer may decide to settle the matter, or to fight the NADA in court. If the dealership does not want to settle the case, there is no reason why you should continue to contact them.
Although the NADA does not require that you take legal action, it is important that you contact them and let them know your expectations, because they can inform you of other options that you have, such as contacting your local Better Business Bureau office or contacting the Office of Consumer Protection and Research. (OCR). If a company refuses to resolve your complaint, you may choose to take other steps, such as filing a complaint with the Federal Trade Commission, which can provide additional legal assistance.
As an independent organization, the Car Association is legally obligated to investigate any dealership that has been found to have had unfair treatment of customers or dealers. They are prohibited from engaging in any type of discrimination on account of race, sex, religion, national origin, age, disability, sexual orientation, political opinion, or political affiliation.
To learn more about the National Automobile Dealer Association and its services, contact the NADA directly or visit their website. You can also call their toll free number at 800-749-7100 to speak with someone who will assist you. They are located throughout the United States, as well as in Canada.