Service advisers need to anticipate customer objections

Service advisers: anticipate, don’t just react 🤔 Advice from service trainer Kieran Stack on handling customer objections. #customerservice

Don’t worry about overcoming customer objections but anticipate questions, says service trainer Kieran Stack.

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https://www.autonews.com/service-and-parts/best-way-service-advisers-can-overcome-customer-objections