Statistics show that, on average, U.S. companies lose half of their customers every five years. It's true that acquiring new...

Customer relationship management tools abound, yet let's hear it for old technology. Your voice is the most multifaceted customer service...

If you want to be number one in customer service, you have to do a number of things that make...

Every customer contact is a Moment of Truth that creates a Moment of Misery, a Moment of Mediocrity, or a...

Sales is one of the most exciting professions. It is also one of the toughest professions. Selling to customers can...

1. Greet the customer enthusiastically. Put a smile on your face and energy in your voice. Intentionally sound fun, interesting,...

How much value do you place on your customers? Let's face it, without customers, you have no sales, no profit,...

How do you define good customer service? Does that simply mean the satisfactory marketing and sale of a product or...

Are you a stickler about receiving top-notch customer service? Do you routinely "come through" as a provider of exemplary services...

Customers can get upset - some tips on dealing with them 1. Be assertive - not aggressive or passive. My...

If you have been in the automotive industry very long, you have likely heard it all! You know, the irate...

A Great Way to Focus On the Positives Start the day with cheers and smiles. Your whole day depends on...

Your attitude will determine a lot, we've all heard the glass half full or glass half empty way of looking...

Car leasing may be a good option for those individuals or companies that want to have a new car but...

If you are like most car dealers when prospective buyers visit your current website you only have 2 ways to...

CRM software is only one component of Information Technology. Information Technology (IT) should comprise all hardware and software data solutions;...

You can do everything else online, so why not acquire an auto loan as well? Some people are hesitant to...

The potential of many of the dealerships will never be realized unless they start to use the tools they are...