You want to grow your dealership, but how do you do that? Many of the dealerships I work with are...

Have you started thinking about your Valentine's Day Promotion yet? It may sound like a strange question before Christmas but...

When you decide to have an opt-in list, it is not just a matter of sending your subscribers your promotional...

When you think about marketing, chances are pretty good that cartoons and talking animals arenít the first thing to pop...

Every great performance goes out with a bang, right? My favorite finale has always been fireworks. Whether it is the...

What is it and who needs one? The term business marketing strategy might sound like it is esoteric or stratospheric,...

It's true. You can't really get what you want in life until you have given it to others. Doesn't sound...

A new car may not be worth all that money you are planning on spending! If you are on a...

There are many things that you must consider when buying a new car. Most will have to do with the...

Gas prices are on the rise again! Here are some tips to help you conserve gas and save money as...

Consumers have an adversarial attitude toward car dealers, and I can't say blame them. The retail auto industry has done...

All the money in the world will not take away your fears and anxieties. You can be the most successful...

Statistics show that, on average, U.S. companies lose half of their customers every five years. It's true that acquiring new...

Customer relationship management tools abound, yet let's hear it for old technology. Your voice is the most multifaceted customer service...

If you want to be number one in customer service, you have to do a number of things that make...

Every customer contact is a Moment of Truth that creates a Moment of Misery, a Moment of Mediocrity, or a...

Sales is one of the most exciting professions. It is also one of the toughest professions. Selling to customers can...

1. Greet the customer enthusiastically. Put a smile on your face and energy in your voice. Intentionally sound fun, interesting,...

How much value do you place on your customers? Let's face it, without customers, you have no sales, no profit,...

How do you define good customer service? Does that simply mean the satisfactory marketing and sale of a product or...