Customers can get upset – some tips on dealing with them 1. Be assertive – not aggressive or passive. My definition of assertion is simple: “Say what you mean, mean what you say, and don’t be mean when you say …
If you have been in the automotive industry very long, you have likely heard it all! You know, the irate customer who is going to sue you over the nineteen dollar product that they claim is bogus; the one that …
A Great Way to Focus On the Positives Start the day with cheers and smiles. Your whole day depends on how you greet the morning. Therefore, as long as you welcome it with energy and high spirits, everything will go …
To say today’s SUVs and minivans drive safer than those of, let’s say, 10 years ago isn’t nonsense. Not only did the recent crop of advanced safety features find their way into both segments, but the materials forming the structure …
What do cross-country road trips, wedding speeches, and social media marketing have in common? Planning. You could improvise all three, but it’s better to have a plan for what direction you’re heading — especially when developing your social media content …
Your attitude will determine a lot, we’ve all heard the glass half full or glass half empty way of looking at things, both are the same thing, but are vastly different as well. You have the ability to transform your …
Car leasing may be a good option for those individuals or companies that want to have a new car but want to save some of the money it costs in full car ownership. Car leasing is a way to rent …
If you are like most car dealers when prospective buyers visit your current website you only have 2 ways to capture their information. They must either submit a vehicle inquiry (less than 3% will do) or apply for financing (less …
CRM software is only one component of Information Technology. Information Technology (IT) should comprise all hardware and software data solutions; marketing and communication systems; and most importantly the design, testing, application, and refinement of the methods of implementation. In other …
You can do everything else online, so why not acquire an auto loan as well? Some people are hesitant to use the internet for financial transactions or decisions. They don’t realize that online auto loans actually have significant advantages over …