1. Greet the customer enthusiastically. Put a smile on your face and energy in your voice. Intentionally sound fun, interesting, friendly, and conversational. When you do these simple things, you will find that you are quickly establishing rapport with callers …
How much value do you place on your customers? Let’s face it, without customers, you have no sales, no profit, and no dealership. Yeah, they’re the key players in the marketing game. In other words, wise marketers keep their finger …
How do you define good customer service? Does that simply mean the satisfactory marketing and sale of a product or service to a customer or does it mean something else? Is providing good customer service, good enough? In these days …
Are you a stickler about receiving top-notch customer service? Do you routinely “come through” as a provider of exemplary services to your customers? Chances are you have been greatly disappointed at one time or another regarding the service you received …
Customers can get upset – some tips on dealing with them 1. Be assertive – not aggressive or passive. My definition of assertion is simple: “Say what you mean, mean what you say, and don’t be mean when you say …
If you have been in the automotive industry very long, you have likely heard it all! You know, the irate customer who is going to sue you over the nineteen dollar product that they claim is bogus; the one that …
A Great Way to Focus On the Positives Start the day with cheers and smiles. Your whole day depends on how you greet the morning. Therefore, as long as you welcome it with energy and high spirits, everything will go …
To say today’s SUVs and minivans drive safer than those of, let’s say, 10 years ago isn’t nonsense. Not only did the recent crop of advanced safety features find their way into both segments, but the materials forming the structure …
What do cross-country road trips, wedding speeches, and social media marketing have in common? Planning. You could improvise all three, but it’s better to have a plan for what direction you’re heading — especially when developing your social media content …
Your attitude will determine a lot, we’ve all heard the glass half full or glass half empty way of looking at things, both are the same thing, but are vastly different as well. You have the ability to transform your …