📰 Good news: Dealership service departments are improving customer satisfaction levels! 😄
📉 Bad news: More customers are opting out of visiting these departments for car servicing. 😔
#CDKsurvey #CustomerSatisfaction
Customers are becoming more satisfied with dealership service departments, but a higher percentage of them would never visit one to have their car serviced, according to a new study.
https://www.autonews.com/service-and-parts/why-some-customers-choose-service-departments-and-others-dont