“Some repair shops lack knowledge, honesty. 🚗💔 Dealers & independent shops prioritizing upselling over truth and customer trust. Time for a change! #AutoRepair #CustomerService”
Dealers want yes men who will upsell a repair order to death with little to no remorse or regard for the truth. Independent shops want the same but with a home-area influence to sell, sell, sell.
https://www.autonews.com/letter-editor/some-repair-shops-lack-knowledge-honesty