Study looks at how well dealerships answer service department telephone calls

🔧📞 New study shows how well dealerships answer service calls, offering insights to enhance customer loyalty! #CustomerService #AutomotiveIndustry

Pied Piper called more than 2,700 dealerships across the U.S., trying to schedule a service appointment. The fresh metric could show auto retailers a new way to enhance customer brand loyalty.

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https://www.autonews.com/service-and-parts/pied-piper-study-measures-service-telephone-efficiency