Sales

The Voice of Customer Service

The Voice of Customer Service

Customer relationship management tools abound, yet let’s hear it for old technology. Your voice is the most multifaceted customer service tool in your toolkit. Your voice can convey concern, care, and compassion. It can alternately convey boredom, neglect, or contempt. …

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Quiz- Do You Sell Yourself To The Customer?

Quiz- Do You Sell Yourself To The Customer?

Sales is one of the most exciting professions. It is also one of the toughest professions. Selling to customers can be a real task. If by any chance, you get a tough buyer, you will need all the training to …

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6 Ways to Get Traffic to your Dealership

6 Ways to Get Traffic to your Dealership

How do I get more traffic to my dealership? Great Sources Of Dealership Traffic The age-old question has always been “how do we get more appointments?” to just get them to the dealership. There has always been a thought process …

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Automotive Industry Overview

Automotive Industry Overview

The automotive industry is a critical sector of the economy, responsible for the design, manufacture, and sale of motor vehicles. The industry employs millions of people around the world and is a major contributor to global economic growth. Despite its …

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Follow-Up Can Push YOU To The Top

Follow-Up Can Push YOU To The Top

Believe it or not, some researchers indicate that as much as 75% of automobile buyers never receive a follow-up phone call after they purchased their vehicle.  It’s no wonder that the average dealership sees fewer than 30% of their customers …

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What Departments are in a Car Dealership?

What Departments are in a Car Dealership?

Introduction: what car dealership departments are and what they do Car dealerships have different departments that handle different aspects of the business. The sales department is responsible for selling cars, the service department is responsible for servicing cars, and the …

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Successful Salespeople Are Made, Not Born

Successful Salespeople Are Made, Not Born

In order to become a successful salesperson, the key is to put down roots. Any salesperson will be more successful if they stay with one dealership, regardless of the product than one who hops around. The reason is, you become …

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A Winning Strategy for Managers

A Winning Strategy for Managers

Being successful in sales doesn’t necessarily mean you’ll be a successful manager or leader.   That’s because you are now expected to transfer your past success to others who may or may not have the skills, knowledge or desire that …

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Acknowledge Your Customers

Acknowledge Your Customers!

Did you know that automotive salespeople are still regarded as the least trustworthy people in business? And frankly, we deserve it! We’ve treated people with such dishonesty and disrespect in the past that we have a long road ahead of …

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