Car dealerships in America have emerged as dominant figures in the automotive industry, exerting significant influence on various aspects of the business. With nearly 18,000 new car dealerships across the United States, their sheer numbers contribute to their powerful position. Moreover, the establishment of the National Auto Dealers Association (NADA) in 1917 has provided car dealers with a collective voice in Washington, shaping policies that impact their industry. However, their influence goes beyond politics; dealerships play a vital role in local economies, providing employment for over 1.2 million Americans. Additionally, they hold sway over the economy, local media, and sponsorship of community activities. To further strengthen their position, dealerships have formed alliances with other industry organizations, lobbying for favorable legislation through tactics such as using legislative riders. However, the rise of electric vehicles and the popularity of direct-to-consumer sales models like Tesla are challenging the dominance of traditional dealerships.
The Influence of Car Dealerships
Car dealerships in America have become powerful players in the automotive industry. With 17,968 new car dealerships in the United States, their presence and influence are undeniable. These dealerships serve as the primary channel through which consumers purchase new vehicles, making them vital to the industry’s success. Additionally, they contribute significantly to the economy and have a notable impact on the political landscape.
Number of Car Dealerships in the United States
The sheer number of car dealerships in the United States is a testament to their influence. With almost 18,000 dealerships spread across the country, consumers have a wide range of options when it comes to purchasing a new vehicle. This abundance of choices not only provides convenience for consumers but also ensures healthy competition among dealerships, driving innovation and improvement in customer service.
The Role of the National Auto Dealers Association
To further amplify their influence, car dealerships have established the National Auto Dealers Association (NADA). NADA was established in 1917 to give car dealers a voice in Washington and protect their interests. This association represents over 16,000 franchised new car and truck dealers, making it a formidable force in advocating for the industry. NADA’s efforts range from lobbying on legislative issues to providing industry education and training programs.
Influence of State Dealer Associations
In addition to the national association, state dealer associations also play a significant role in lobbying and influencing political decisions. These associations bring together dealerships within a specific state to address common challenges and advocate for their interests. By working closely with local policymakers and legislators, state dealer associations have the power to shape regulations that impact the automotive industry in their respective states.
Economic Impact of Car Dealerships
Contribution to Local Economies
The economic impact of car dealerships cannot be understated. These businesses have a significant presence in local economies, contributing to job creation and tax revenue. According to the National Automobile Dealers Association, dealerships collectively employ over 1.2 million Americans, providing stable employment opportunities. Additionally, car dealerships generate substantial tax revenue, both at the local and state levels, which helps support public services and infrastructure development.
One of the primary contributions of car dealerships to the economy is the employment opportunities they provide. From salespeople to service technicians, dealerships create a wide range of job roles that support their operations. These jobs offer stable incomes and career growth opportunities for individuals interested in the automotive industry. Furthermore, dealerships often prioritize hiring locally, which benefits the communities in which they operate.
Sponsorship of Community Activities
Aside from their economic impact, car dealerships also play a vital role in supporting local communities through sponsorship of various activities. Dealerships often establish partnerships with local organizations, schools, and community events, providing financial support and resources. Whether it’s sponsoring little league teams, charity fundraisers, or local festivals, dealerships actively engage in community building and contribute to the overall well-being of the areas they serve.
Political Influence of Car Dealerships
Car dealerships hold significant political influence and actively participate in lobbying efforts at both the national and state levels. Through their associations such as NADA and state dealer associations, dealerships pool their resources to advocate for policies that benefit their industry. Lobbying allows them to shape legislation and regulations, ensuring favorable conditions for their businesses and maintaining a level playing field.
Alliances with Industry Organizations
To further consolidate their political influence, car dealerships have formed alliances with other industry organizations. These alliances help amplify their voices and enable them to have a greater impact on legislative decisions. By collaborating with organizations representing manufacturers, suppliers, and other industry stakeholders, dealerships reinforce their position in the automotive ecosystem and effectively advocate for their needs.
Use of Legislative Riders
Another tactic employed by car dealerships to influence legislation is the use of legislative riders. Legislative riders are last-minute provisions added to bills that may not necessarily be directly related to the main purpose of the legislation. Dealerships leverage the inclusion of these riders to push for specific provisions that favor their industry. This strategy allows them to shape legislation in their favor without attracting as much attention as standalone bills.
Dealerships in the Media
Advertising and Promotions
Car dealerships are significant contributors to the media landscape, especially in terms of advertising and promotions. They invest heavily in marketing campaigns to attract customers and promote their products and services. From television commercials to radio spots and online advertisements, dealerships utilize various channels to reach their target audience. Their advertisements often highlight special offers, financing options, and promotions to entice potential buyers.
Dealerships also establish partnerships with local media outlets to further enhance their visibility and influence. These partnerships involve collaborations on advertising campaigns, joint promotions, and even content creation. By leveraging the reach and credibility of media organizations, dealerships can enhance their brand image and connect with a broader audience. Additionally, these partnerships provide opportunities for dealerships to participate in interviews, provide expert opinions, and contribute to automotive-related content.
The Rise of Electric Vehicles
Disruption to the Traditional Dealership Model
The rise of electric vehicles (EVs) has brought about significant disruptions to the traditional dealership model. EV manufacturers such as Tesla have adopted a direct-to-consumer sales approach, bypassing the traditional dealership network. This shift challenges the established distribution model and poses a threat to the influence and relevance of traditional dealerships. As consumers embrace EVs, they are increasingly open to purchasing directly from manufacturers.
Direct-to-Consumer Sales Models like Tesla
Tesla, as a pioneer in direct-to-consumer sales, has sparked a shift in consumer preferences. The company sells its electric vehicles directly to consumers through company-owned showrooms and online platforms. By eliminating the dealership middleman, Tesla can control the sales process and maintain closer relationships with customers. This direct-to-consumer model has gained popularity, as it offers a more streamlined and transparent buying experience, free from dealership markups.
Challenges Faced by Car Dealerships
Car dealerships face increasing competition from a variety of sources. Beyond traditional dealerships, online platforms and digital marketplaces have emerged as alternative channels for buying and selling vehicles. Consumers now have more options than ever before, leading to intensified competition among dealerships. To stay relevant, dealerships must adapt and embrace new technologies and customer-centric strategies to differentiate themselves from the competition.
Consumer Preferences and Expectations
As consumer preferences and expectations evolve, car dealerships must strive to meet the changing demands of their target audience. Customers now expect a seamless and personalized buying experience, both online and offline. Dealerships must invest in digitalization, improve their online presence, and provide exceptional customer service to meet these expectations. Additionally, dealerships must keep up with emerging automotive technologies and offer a range of vehicle choices to cater to diverse consumer needs.
Technology and Innovation in Car Dealerships
Digitalization of Sales and Service Processes
To adapt to changing consumer behavior and expectations, car dealerships are embracing digitalization in their sales and service processes. Online platforms allow customers to browse inventory, request quotes, and even complete purchases entirely online. Digital tools and software streamline the sales process, making it more efficient and customer-friendly. By harnessing technology, dealerships can provide a seamless and convenient buying experience for their customers.
Online Showrooms and Virtual Test Drives
In addition to digitalizing the sales process, car dealerships are utilizing online showrooms and virtual test drives to enhance the customer experience. These interactive platforms allow prospective buyers to explore vehicles virtually, inspect features, and even take virtual test drives. This technology empowers customers to make more informed decisions from the comfort of their own homes, saving them time and providing a more engaging shopping experience.
Customer Relationship Management Systems
Car dealerships are also leveraging customer relationship management (CRM) systems to improve customer interactions and retention. CRM software enables dealerships to track customer preferences, purchase histories, and service records, allowing for more personalized and tailored experiences. By understanding their customers’ needs better, dealerships can provide targeted recommendations, offers, and services, fostering long-term relationships and customer loyalty.
Car dealerships operate under franchise agreements with automakers, which outline the terms and conditions of their partnership. These agreements dictate dealership responsibilities, branding guidelines, and sales quotas, among other provisions. Franchise agreements ensure that dealerships adhere to the manufacturer’s standards and maintain a consistent customer experience. Nevertheless, the negotiation and establishment of franchise agreements can sometimes be a contentious process, requiring open communication and mutual understanding between both parties.
New Models and Negotiations
The dealer-franchise relationship is constantly evolving, especially as new vehicle models are introduced. Dealerships often negotiate with manufacturers to secure exclusive rights to sell and service new models. These negotiations involve discussions on marketing support, inventory allocation, and dealership requirements. The ability to secure new models and negotiate favorable terms is crucial for dealerships to stay competitive and continue providing customers with the latest vehicles.
Future Outlook for Car Dealerships
Shift towards Electric and Autonomous Vehicles
The future of car dealerships will undoubtedly involve a significant shift towards electric and autonomous vehicles. As these technologies continue to advance and gain mainstream acceptance, dealerships must adapt. While the direct-to-consumer sales model may pose challenges, dealerships can still play an essential role in educating consumers, facilitating test drives, and providing essential maintenance and service for these advanced vehicles.
Adapting to Changing Consumer Needs
To thrive in the future, car dealerships must adapt to changing consumer needs and preferences. As younger generations enter the vehicle purchasing market, dealerships must cater to their unique expectations and embrace technological advancements. This includes investing in digital platforms, improving the online buying experience, and providing innovative services such as vehicle subscriptions or shared mobility options. By staying attuned to consumer trends, dealerships can remain relevant and continue to be influential players in the automotive industry.
Car dealerships have become influential players in the automotive industry, impacting local economies, politics, and media. With a significant presence across the United States, they provide employment opportunities and sponsor community activities. Through associations like NADA, dealerships have a voice in shaping legislation and advocating for their interests. However, they face challenges from the rise of electric vehicles, increasing competition, and evolving consumer preferences. By embracing technology, adapting to changing consumer needs, and fostering strong dealer-franchise relationships, car dealerships can navigate these challenges and secure their place in the future.
Shawn Ryder Digital is headed by a seasoned professional with a wealth of experience in both the automotive industry and technology. With over 20 years in the car sales industry, our expert brings a deep understanding of the unique challenges that come with selling cars in the digital age, having worked in both sales and management positions. They also have a strong background in technology and a proven track record of using digital marketing tactics to drive sales and increase brand awareness. Shawn Ryder combines this automotive industry knowledge and digital marketing expertise to provide dealerships with customized and effective marketing solutions that drive results. We are dedicated to helping dealerships thrive in the digital age and are confident in our ability to help you reach your goals and grow your dealership.