One major change that is already underway is the increasing popularity of electric vehicles (EVs). As more consumers opt for EVs, car dealerships will need to adapt their sales and service offerings to meet the needs of these customers. This may include adding charging stations, training sales and service staff on EV technology, and stocking a wider range of EV models.
Another change that is already happening is the increasing use of online channels for car sales. Many consumers are now purchasing cars entirely online, without ever visiting a physical dealership. In response, dealerships will need to focus on improving their online presence and offering a seamless online sales process. This may include investing in robust websites and digital marketing efforts, as well as offering services such as home delivery or remote test drives.
In addition to these changes, car dealerships may also need to adapt to the increasing use of shared mobility services, such as ride-hailing or car-sharing. This could involve offering flexible lease or rental options for consumers who may not want to commit to owning a car full-time.
Overall, the future of car dealerships is likely to involve a combination of traditional sales and service offerings, as well as the adoption of new technologies and business models to meet the evolving needs of consumers.
Shawn Ryder is a long-time automotive professional of over 20 years – both with technology and retail when selling vehicles. Having started in the industry in the early 2000s with a service training organization. Worked hard to become the Vice President of the organization building clients and technology at the same time. After that worked with some automotive technology companies and then sold vehicles at a dealership with a high standard for sales. Using all of the industry knowledge now working with dealerships and focusing on their digital marketing to grow online and dealership traffic.