Tfhe Unbeatable Laws Of Customer Service
If you want to be number one in customer service, you have to do a number of things that make you stand out from the crowd. Here are 7 ways that will put you on top. 1. Roll Out The …
Quiz- Do You Sell Yourself To The Customer?
Sales is one of the most exciting professions. It is also one of the toughest professions. Selling to customers can be a real task. If by any chance, you get a tough buyer, you will need all the training to …
Making Great First and Last Impressions Over the Telephone
1. Greet the customer enthusiastically. Put a smile on your face and energy in your voice. Intentionally sound fun, interesting, friendly, and conversational. When you do these simple things, you will find that you are quickly establishing rapport with callers …
Four Sure-Fire Ways to Keep Your Customers Happy
How much value do you place on your customers? Let’s face it, without customers, you have no sales, no profit, and no dealership. Yeah, they’re the key players in the marketing game. In other words, wise marketers keep their finger …
Customer Service Tips That Generate Referrals
How do you define good customer service? Does that simply mean the satisfactory marketing and sale of a product or service to a customer or does it mean something else? Is providing good customer service, good enough? In these days …
6 Tips for Keeping Your Cool When Customers Get Hot
Customers can get upset – some tips on dealing with them 1. Be assertive – not aggressive or passive. My definition of assertion is simple: “Say what you mean, mean what you say, and don’t be mean when you say …
5 Simple Tips For Dealing With Nasty Customers
If you have been in the automotive industry very long, you have likely heard it all! You know, the irate customer who is going to sue you over the nineteen dollar product that they claim is bogus; the one that …
The Safest New SUVs and Minivans of 2022
To say today’s SUVs and minivans drive safer than those of, let’s say, 10 years ago isn’t nonsense. Not only did the recent crop of advanced safety features find their way into both segments, but the materials forming the structure …
Car Leasing deals
Car leasing may be a good option for those individuals or companies that want to have a new car but want to save some of the money it costs in full car ownership. Car leasing is a way to rent …
Automotive Sales Leads – How To Caputure And Generate Leads From Your Own Website
If you are like most car dealers when prospective buyers visit your current website you only have 2 ways to capture their information. They must either submit a vehicle inquiry (less than 3% will do) or apply for financing (less …