Are you a stickler about receiving top-notch customer service? Do you routinely “come through” as a provider of exemplary services to your customers? Chances are you have been greatly disappointed at one time or another regarding the service you received …
Customers can get upset – some tips on dealing with them 1. Be assertive – not aggressive or passive. My definition of assertion is simple: “Say what you mean, mean what you say, and don’t be mean when you say …
If you have been in the automotive industry very long, you have likely heard it all! You know, the irate customer who is going to sue you over the nineteen dollar product that they claim is bogus; the one that …
Car leasing may be a good option for those individuals or companies that want to have a new car but want to save some of the money it costs in full car ownership. Car leasing is a way to rent …
If you are like most car dealers when prospective buyers visit your current website you only have 2 ways to capture their information. They must either submit a vehicle inquiry (less than 3% will do) or apply for financing (less …
CRM software is only one component of Information Technology. Information Technology (IT) should comprise all hardware and software data solutions; marketing and communication systems; and most importantly the design, testing, application, and refinement of the methods of implementation. In other …
You can do everything else online, so why not acquire an auto loan as well? Some people are hesitant to use the internet for financial transactions or decisions. They don’t realize that online auto loans actually have significant advantages over …
The potential of many of the dealerships will never be realized unless they start to use the tools they are provided within the correct way. There is also a good argument that some dealerships are working so hard to achieve …
For argument’s sake let’s say that you own a successful dealership in the middle of Idaho. Currently, you rely mainly on word of mouth and repeat customers. You can’t help wondering if updating your website won’t help attract more attention …
In the ninth century Abu Abdullah Muhammad ibn Musa al-Khwarizmi, a Persian mathematician, introduced algebraic concepts and Arabic numerals while he was working in Baghdad. During that time Baghdad was the international center for scientific study. Abu Abdullah Muhammad ibn …